The IT Help Desk specialist will be responsible for providing technical support and guidance to employees within Ghostpunch Games. The role will encompass troubleshooting, maintaining, and implementing a variety of IT systems and services. Collaborative work with other departments and keen attention to current industry technologies, specifically in gaming, will be crucial.
Operating Systems: Windows, Windows Server, Linux
Game Development Environments: Unity, Unreal Engine
Office Software: Microsoft Office Suite, Google Workspace
Collaboration Tools: Slack, Discord
Ticketing Systems: JIRA Service Desk
Virtualization Technologies: Hyper-V, QEMU
Troubleshooting: Ability to diagnose and fix hardware and software issues.
Networking: Understanding of LAN/WAN, VPN, firewalls, and network protocols.
Security: Familiarity with antivirus software, malware removal, and security protocols.
Hardware Support: Ability to support and maintain PCs, laptops and other hardware peripherals.
Database Management: Basic understanding of SQL or other database management systems.
Scripting: Experience with scripting languages such as PowerShell or Python.
Education and Training:
Bachelor's Degree in Information Technology, Computer Science, or a related field is preferred.
Certifications: CompTIA A+, Network+, Security+, or other industry-standard certifications.
Ongoing Training: Commitment to continuous learning and staying current with industry trends, especially in gaming technology.
Gaming Industry Experience: Prior experience in the gaming industry is a significant plus.
Customer Service Skills: Strong communication and interpersonal skills to interact with various departments within the studio.
Project Management: Experience with managing multiple tasks or projects simultaneously.
Collaboration: Ability to work effectively in a team environment.
Adaptability: Capacity to adapt to the ever-changing needs of a dynamic game development studio.
Problem-solving Abilities: A critical thinker with the ability to solve complex problems efficiently.
The IT Help Desk role offers an exciting opportunity to engage with cutting-edge technologies within the gaming industry. The candidate will be a critical part of the team, ensuring smooth operations across different departments. Passion for gaming and commitment to excellence in IT support will drive success in this dynamic and creative environment.